Subscription and Refund Policy

TECKHEADS is a product of Nairly, its parent business. Nairly is operated by Jaeon George Bucknall, a sole trader based in Mayfair, London, UK.

Last updated: 07/10/2026. Effective date: 07/10/2026.

This Subscription and Refund Policy sets out the detailed terms that apply to paid subscriptions on TECKHEADS. It expands on Section 6 of our Terms of Service. Payments between users (Support) are covered separately in our Support and Payouts Terms, and Air credits in our Air Credits Terms.

1. Subscription Tiers

TECKHEADS offers a free tier and two paid subscription tiers. The free tier always includes the core validation and feedback loop and a daily allowance of Air credits.

Verified: £4.99 per month

An identity check and a verified badge on your profile, posts, and comments;
Priority in Validate and discovery;
Unlimited Air credits;
The ability to promote App Store and Google Play links on For You, subject to our link rules.

Pro: $18.99 per month or $149.99 per year

Everything in Verified;
Publish your product to the For You feed (Pro builds show the Pro mark);
Priority in Validate, so your builds sit higher in All Projects;
Unlimited Air, including screenshots, links, and voice;
Advanced test reports, including drop-off, sessions, and tester quotes per build;
Custom support icons, so you can choose how your Support button looks.

The yearly Pro plan costs $149.99 per year, which is equivalent to approximately $12.50 per month, and includes a 7-day free trial (see Section 3). Prices are shown in the app before you purchase, and may be displayed in your local currency where the App Store or Google Play supports it. The price shown for your plan when you subscribe will remain consistent for as long as you remain subscribed to that plan.

2. Billing

Subscriptions are billed in advance, monthly or yearly depending on the plan you choose, and renew automatically until cancelled.
On iPhone, subscriptions are purchased through Apple's In-App Purchase system and billed by Apple. On Android, they are purchased through Google Play Billing and billed by Google. On the web, they are billed through our payment provider, Stripe.
We use a subscription management provider to confirm your subscription status across your devices and the web, so that your paid features work wherever you sign in.
You authorise the relevant store or payment provider to charge your chosen payment method for all fees due, including recurring renewal charges, until you cancel.
If you are 16 or 17, you can only buy a subscription where the App Store or Google Play's family and parental controls allow it (see our Age Verification Policy).

3. Free Trial

The yearly Pro plan includes a 7-day free trial. At the end of the trial, your subscription automatically converts to a paid subscription at $149.99 per year and renews each year, unless you cancel before the trial ends.

To avoid being charged, cancel in your App Store or Google Play subscription settings before the trial ends. Apple requires cancellation at least 24 hours before the end of the trial period.
A free trial is available once per account and once per Apple ID or Google account.
We aim to remind you before your trial ends and before an annual renewal, and where UK law requires a reminder notice, we will send one.

4. Cancellation

You may cancel a subscription at any time. For subscriptions bought through the App Store or Google Play, cancel in your account settings with that store. For subscriptions bought on the web, cancel via Settings in the app or on our website. Cancellation takes effect at the end of your current billing period, and you keep access to paid features until that date.

5. Your Right to Cancel (UK Consumer Cooling-Off Period)

As a UK consumer, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you generally have the right to cancel a digital subscription purchase within 14 days of purchase, without giving a reason, and receive a full refund. This right is lost if you begin using the paid features during the 14-day period, provided that:

you expressly requested that the service begin immediately during the cancellation period, and
you acknowledged, before the purchase completed, that you would lose your right to cancel once the service had begun.

We will ask for this acknowledgement clearly at checkout. If you have not started using the paid features, you remain entitled to cancel within the 14-day period for a full refund. If UK law gives you additional cooling-off rights, for example after a free trial ends or when a long subscription renews, we will honour them.

6. Refunds

Outside the statutory cooling-off period described in Section 5, subscription fees are generally non-refundable, except:

where required by law, including your statutory right to a repair, replacement, price reduction, or refund if the Service is not provided with reasonable care and skill under the Consumer Rights Act 2015;
where we have made a billing error;
at our discretion, on a case-by-case basis, for example in the case of a prolonged service outage.

For purchases made through the App Store or Google Play, refund requests are handled by Apple or Google under their own processes (for Apple, via reportaproblem.apple.com), and we are generally not able to issue those refunds ourselves. For web purchases, or any other question, contact us at Nairlysupport@gmail.com with your account details and the reason for your request.

7. Restoring Purchases

If you change device or reinstall the app, you can use Restore Purchases on the subscription screen to recover your paid features. Your subscription is tied to your App Store, Google Play, or web account, not to a particular device.

8. Unlimited Air

Verified and Pro subscribers receive unlimited Air usage while their subscription is active, as described in our Air Credits Terms. If you cancel or your subscription lapses, your account reverts to the free tier's daily Air allowance.

9. Failed Payments

If a renewal payment fails, the App Store, Google Play, or our payment provider may retry the charge for a period. During that time, or after a reasonable grace period, we may suspend your access to paid features or downgrade your account to the free tier, and will notify you before doing so where practicable.

10. Changes to This Policy

We may update this Policy, including to reflect new tiers, plans, or payment providers. Material changes will be notified in accordance with our Terms of Service.

11. Contact Us

Questions about billing, subscriptions, or refunds can be directed to Nairlysupport@gmail.com.