TECKHEADS is a product of Nairly, its parent business. Nairly is operated by Jaeon George Bucknall, a sole trader based in Mayfair, London, UK.
Last updated: 07/10/2026. Effective date: 07/10/2026.
These Support and Payouts Terms explain how Support payments between users work on TECKHEADS, how creators receive and withdraw money, and the fees that apply. They form part of our Terms of Service. In these Terms, a "Supporter" is a user who sends Support, and a "Creator" is a user who receives it.
1. What Support Is
Support lets you send a voluntary payment to another user in appreciation of their build, using the Support button on their posts or profile. Support is completely optional.
Support is a voluntary payment. It is not a purchase, a loan, an investment, or a charitable donation.
A Supporter receives nothing in return from TECKHEADS or from the Creator through TECKHEADS. This includes equity, ownership, a share of revenue, repayment, interest, a return of any kind, a discount, a product, or a service.
Support is not connected to receiving any digital content or service on TECKHEADS.
Creators set suggested amounts for their Support button. You can also choose a custom amount between £1 and £500.
Creators must not promise or offer equity, returns, revenue share, repayment, or other financial rewards in exchange for Support given through TECKHEADS. If you want to raise investment, you should do so outside TECKHEADS and in line with applicable law, and our Startup & Investment Advice Disclaimer applies.
2. Who Can Use Support
2.1 Supporters
To send Support you must be legally able to make the payment in your country. If you are under 18, you confirm you have the permission of a parent or guardian, in line with our Terms of Service. You cannot send Support to yourself.
2.2 Creators
Before you can turn on Accept Support and receive payouts, you must:
be at least 18 years old, or the minimum age to receive payouts in your country if that is higher (this is higher than the minimum age to use TECKHEADS, which is 16);
complete onboarding with our payment partner, Stripe, including an identity check and your bank details;
hold a payout account in a country we support;
agree to Stripe's terms for connected accounts;
pass an age check: Stripe also checks your date of birth against your ID. If it differs from the date you gave at sign-up, we will use Stripe's date, update your age settings, and review your account, and we will close it if you turn out to be under 16 (see our Age Verification Policy).
We may refuse, limit, delay, or suspend Support or payouts for any account where we reasonably believe it is necessary for safety, fraud prevention, legal compliance, or because of a breach of these Terms.
3. How Payments Are Processed
Support is processed by Stripe, and Apple Pay or Google Pay where you choose them. We do not store your full card details. TECKHEADS is a platform that enables payments between users. We are not a bank and do not provide banking or e-money services ourselves. When you send Support, you will see a breakdown before you pay: the amount, the platform fee, what the Creator receives, and your payment method. Your payment is only taken when you confirm.
4. Fees
Platform fee: 5% of each Support payment, deducted from the Creator's share. For example, on £5.00 of Support, the fee is £0.25 and the Creator receives £4.75. Supporters do not pay anything on top of the amount they choose. Card processing costs are covered by us out of the platform fee.
Standard payout: free.
Instant payout: a fee of 5% of the amount withdrawn.
Subscriptions (Verified and Pro) are charged separately under our Subscription and Refund Policy.
Your own bank or card provider may charge additional fees. If we change our fees, we will tell you in advance and the change will only apply to payments made after it takes effect.
5. Pending Funds, Balance, and Withdrawals
New Support is shown as pending for 7 days. This is a dispute window. After that, it becomes available to withdraw.
Your balance and transaction history are shown on the Support and payouts screen. Your balance is calculated from a record of every Support payment, fee, refund, chargeback, and payout.
Standard withdrawals are free and usually arrive within 2 to 3 working days. Instant withdrawals carry a 5% fee, usually arrive within minutes, and depend on your bank or debit card being eligible.
A minimum withdrawal amount may apply. It will be shown in the app.
A payout moves through the statuses pending, available, in transit, and paid, or failed. We will notify you when a payout is paid or fails. If a payout fails, check that your payout account details are correct.
We may delay or hold a payout where we reasonably need to, for example for a new Creator's first payout, where we suspect fraud or misuse, where a dispute is unresolved, or where Stripe or the law requires it. We are not responsible for delays caused by banks or payment providers.
6. Refunds, Disputes, and Chargebacks
A Supporter can ask for a refund of a Support payment within 24 hours of making it, by contacting Nairlysupport@gmail.com. We will refund the full amount.
After 24 hours, Support is final and non-refundable, except where required by law, where a payment was made in error or without authorisation, where we find fraud or misuse, or at our discretion.
If a Supporter disputes a payment with their bank or card provider (a chargeback) and it is upheld, the disputed amount is taken back from the Creator's balance. If the Creator's balance is too low, it can go below zero, and future Support will be used to recover the amount.
7. Tax
Creators are responsible for their own taxes. Support you receive may count as taxable income. We provide earnings summaries and annual statements for your information, and Stripe may collect tax details from you. These are not tax advice, and you should speak to a qualified adviser if you are unsure. We may share information with tax authorities where the law requires us to. Support is not tax-deductible for Supporters.
8. What You Must Not Do
You must not:
send Support to yourself, or circulate funds between accounts you control, to inflate Support or points;
use a payment method you are not authorised to use, or use Support to launder money or move funds for any unlawful purpose;
solicit Support through false or misleading claims, including fake builds, fabricated traction, or impersonation;
use Support to buy or sell goods or services, or to pay for anything in return;
promise equity, returns, or other financial rewards in exchange for Support;
attempt to avoid fees or circumvent payment controls.
If we find a breach, we may reverse payments, withhold or reclaim funds, suspend or terminate your account, and report the matter to Stripe, your bank, or the authorities.
9. Supporting TECKHEADS (Brew)
Posts from TECKHEADS itself use the Brew button, which lets you voluntarily send a payment to the TECKHEADS team. It is a voluntary payment that helps fund the platform and team. It gives you no goods, services, ownership, or special benefits. Depending on your device, a Brew payment may be processed through Apple's In-App Purchase system or Google Play Billing, in which case that store's terms and refund process apply. Brew payments are otherwise non-refundable, except where required by law.
10. Your Information
To make Support work, Creators can see who supported them (your name or username), the amount, and any message you send. We do not share your card details with Creators. Stripe handles your payment and identity information under its own privacy policy. See our Privacy Policy, available in the Privacy Policy section of Legal, Data & Account Deletion, for detail.
11. Closing Your Account
What happens to your balance, pending funds, and payout records when you delete your account is set out in our Account Deletion Policy, available in the Account Deletion Policy section of Legal, Data & Account Deletion.
12. Changes to These Terms
We may update these Terms, including as we add payment methods or change how Support works. Material changes will be notified in accordance with our Terms of Service.